Advisory

Senior CX and design expertise, when and how you need it.

A trusted external perspective. We embed into your context quickly and work at the level of decisions and direction.

person sitting in a chair in front of a man
3 women sitting on chair
3 women sitting on chair

What We Do

Flexible support that fits around the way you actually work.

Most organisations have moments where they need an experienced outside voice — but the timing, intensity and nature of that need changes constantly. Advisory at Alternative by Design is deliberately flexible. It can start as a single day and grow into an ongoing relationship, or remain a focused sounding board for a critical decision. What stays consistent is the quality of the thinking and the directness of the feedback. We don't have anything to sell you beyond the value of the advisory relationship itself, which means we can tell you when you're on the wrong track.

When Advisory Helps

The situations we're built for.

01

No CX or design expertise in-house

Your team doesn't have deep experience design capability. Advisory fills the gap for critical decisions without a long-term hire.

01

No CX or design expertise in-house

Your team doesn't have deep experience design capability. Advisory fills the gap for critical decisions without a long-term hire.

01

No CX or design expertise in-house

Your team doesn't have deep experience design capability. Advisory fills the gap for critical decisions without a long-term hire.

02

A transformation program losing focus

A large program is underway but the customer experience lens has drifted. Advisory helps recalibrate and protect quality.

02

A transformation program losing focus

A large program is underway but the customer experience lens has drifted. Advisory helps recalibrate and protect quality.

02

A transformation program losing focus

A large program is underway but the customer experience lens has drifted. Advisory helps recalibrate and protect quality.

03

A board presentation needs rigour

You're presenting a CX case to leadership and need expert input to sharpen the narrative, evidence and recommendations.

03

A board presentation needs rigour

You're presenting a CX case to leadership and need expert input to sharpen the narrative, evidence and recommendations.

03

A board presentation needs rigour

You're presenting a CX case to leadership and need expert input to sharpen the narrative, evidence and recommendations.

How it works

Senior expertise embedded into your rhythm.

01

Pre-engagement briefing

We review context, priorities and the challenge before we start.

02

Advisory session

Dedicated senior advisory time structured around your needs. On-site or remote.

03

Decision support

Challenge framing, priority testing and direct strategic counsel.

04

Written summary

Recommendations, agreed next steps and follow-up access for clarifying questions.

Where this works

For all sectors

Financial Services

On-demand counsel for conduct risk, complaints transformation, vulnerability frameworks and experience-led differentiation at scale.

Financial Services

On-demand counsel for conduct risk, complaints transformation, vulnerability frameworks and experience-led differentiation at scale.

Community and Health

Support for leaders navigating NDIS reforms, service redesign and board-level stakeholder alignment.

Community and Health

Support for leaders navigating NDIS reforms, service redesign and board-level stakeholder alignment.

Energy

Guidance through market transition, hardship compliance, digital transformation and rebuilding community trust.

Energy

Guidance through market transition, hardship compliance, digital transformation and rebuilding community trust.

Technology and AI

Advisory for product leaders on experience strategy, user research priorities and scaling without losing trust.

Technology and AI

Advisory for product leaders on experience strategy, user research priorities and scaling without losing trust.

Whether you’re launching something new, redefining your customer experience, or need expertise to guide a decision, we are ready to help.

Whether you’re launching something new, redefining your customer experience, or need expertise to guide a decision, we are ready to help.

Whether you’re launching something new, redefining your customer experience, or need expertise to guide a decision, we are ready to help.