Whats included in CX Innovate?

Our 12 week CX Innovate process includes:

Establish an experiment pipeline
Create and validate CX concepts
Design of CX Innovation Lab
Operating and governance models
Implementation plan
CX Innovation playbook

Who is it for?

C Suite across Executive, Technical and Customer offices, Heads of Operation, Strategy, Transformation and organisations experiencing:

Lots of ideas; little evidence to choose where to start
Local improvements that don't scale
CX Improvements that did not land with customers
Stalled transformation with unclear ownership
Capability drain

What you get with CX Innovate

Go beyond simple service improvements and fundamentally change how customers interact with your brand. We can help you create your own CX Innovation labs and operating models that support transformative change.

Culture of experimentation

A space to test, learn and iterate on new experience concepts.
Teams empowered to explore bold ideas without disruption.
A mindset shift to continuous innovation and improvement.

Breakthrough insights

Deeper understanding of unmet needs and emerging behaviours.
Early validation of concepts through prototyping and testing.
Data-driven discovery that fuels relevant innovation.

Scalable impact & growth

A pipeline for turning ideas into measurable business outcomes.
Systems and partnerships that accelerate innovation.
Clear link between experience improvement and success.

CX Innovate

Establish your own CX innovation engine to explore, validate and nurture game changing ideas that generate new value for your customers and your organisation.

New trends & ideas

Customer design & testing

Experiment & Pilot

Launch & nurture

Scale & Lead